FREQUENTLY ASKED QUESTIONS

Expedition Wachusett is a team-based event.  How are teams created?

Expedition Wachusett is an unique adventure that pits teams in a race to the summit of Wachusett Mountain.  Our team-based approach differentiates Unplugged Adventures from other youth activities, and allows us to deliver unique team-building opportunities to our participants.  Depending on the total number of participants, each event may have a different number of teams with a different number of participants per team.

We encourage participants to register as a team (up to 6 members) to optimize their experience.  However, we also accept individual registrations and will adjust/form teams as needed.

We registered for an adventure, but my child can no longer attend.  Can we get a refund?

At Unplugged Adventures, we understand that plans change, kids get sick or other circumstances might cause a participant to be unable to attend an event as planned.

 

We limit the number of participants per event to ensure the best possible experience for our adventurers so we ask that you let us know as soon as possible if your son/daughter is not able to attend the event for which they are registered.  This allows us time to fill any open spots from our waitlist or from other registration sources.

 

If a participant withdraws their registration at least 72 hours prior to the start of the event (i.e., by 9AM 3 days prior to the event), Unplugged Adventures will refund fully all paid registration fees.  As an alternative, you may select a different event date and Unplugged Adventures will transfer the registration. 

 

If a participant withdrawals registration within 72 hours of the event, Unplugged Adventures will cancel the event registration and issue a credit in the amount of the paid registration fees.  The credit can be used to pay for registration fees for any other Unplugged Adventures event held within one year of the issued credit.

What happens if an event does not meet its minimum registration requirement?

If a specific event does not meet its minimum participant registration requirement, all registered participants will be notified at least 72 hours prior to the start of the event and offered alternative event dates.  If participant is not able to attend an alternative date, Unplugged Adventures will refund fully all paid registration fees.

 

Minimum registration requirements by event:

 

Expedition Wachusett              10 participants

Monadnock Trek                     6 participants

What happens if it rains?

Expedition Wachusett will operate rain or shine - adventures don't wait for perfect weather!  Of course, if weather becomes dangerous we will take precautions to ensure that everyone is safe.  Our Base Camp is staffed for the duration of the event and will monitor weather radar to ensure that all participants and staff enjoy a safe adventure.  In the event of dangerous weather, Base Camp will communicate directly with our Team Leaders on the mountain to provide updates and instructions.  Participants will be brought to Base Camp or to a designated rally point based on their location on the mountain.

In the event that an adventure is canceled due to weather, participants will be offered a "rain check" to participate on a different date.  If participant is not able to attend an alternative date, Unplugged Adventures will refund fully all paid registration fees.

CHECK BACK FOR ADDITIONAL INFORMATION AS WE CONTINUE TO ADD FAQs...

© 2016 Unplugged Adventures. Proudly created with Wix.com